Terms & Conditions

Terms & Conditions

Effective Date: June 11, 2025

These Terms & Conditions (“Terms”) govern access to and use of the RevRing AI platform and website. They form a binding agreement between:

  • RevRing Inc., a Delaware corporation doing business as “RevRing AI”, with its principal place of business at 131 Continental Dr Suite 305, Newark, DE 19713 (“RevRing AI”, “RevRing”, “we”, “us”, or “our”), and

  • The business entity that accesses or uses our Services or enters into an Order Form (“Customer”, “you”).

By accessing or using the Services, submitting a form on our website, creating an account, or clicking “I agree”, you agree to these Terms. If you do not agree, do not use the Services.

If you have a separate signed Master Service Agreement with RevRing Inc. (the “MSA”), that MSA and any Order Forms govern to the extent of any direct conflict. For any Services not covered by a separate signed agreement, these Terms apply. This “online terms plus separate MSA override” structure is standard in SaaS.

Our Privacy Policy is available at:
https://revring.ai/legal/privacy-policy

1. Business Use Only

1.1 B2B Only. The Services are offered only to business customers. By using the Services, you represent and warrant that:

  • You are a legal business entity, duly formed and in good standing in your jurisdiction.

  • You are using the Services solely for commercial and business purposes.

  • You are not using the Services for personal, family, or household purposes.

1.2 Business Payment Methods. You agree to use only business payment methods, such as corporate cards or business bank accounts, to pay any fees owed to RevRing AI.

If you are an individual or consumer using the Services for personal purposes, you must not use the Services.

2. Services, Accounts, and Acceptable Use

2.1 Services. RevRing AI provides a business-to-business voice AI platform that enables Customers to configure and operate AI-based voice agents across phone, SMS, email, and related channels, together with associated APIs, dashboards, integrations, documentation, and support (collectively, the “Services”).

2.2 License. Subject to your compliance with these Terms and timely payment of all fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the applicable subscription term, for your internal business purposes and, if applicable, to provide services to your own clients.

2.3 Accounts and Security. You are responsible for:

  • Maintaining accurate account and billing information.

  • Keeping all logins, API keys, and credentials secure.

  • All activity under your accounts, including actions by your employees, contractors, agents, and any downstream clients or sub-accounts that you authorize.

You must notify us promptly if you suspect unauthorized access to your account.

2.4 Customer Systems. You are solely responsible for obtaining and maintaining all hardware, software, internet access, telephony, and network infrastructure needed to use the Services.

2.5 Acceptable Use and Prohibited Conduct. You agree not to, and not to allow any third party (including downstream clients and end users) to:

  • Reverse engineer, decompile, or attempt to derive the source code, models, or underlying trade secrets of the Services.

  • Use the Services to build, operate, or assist a competing product or service.

  • Use the Services in violation of any applicable law, including laws governing telemarketing, robocalls, automated dialing, spam, unfair or deceptive acts or practices, consumer protection, privacy, data protection, or call recording.

  • Use the Services to transmit or generate content that is defamatory, infringing, fraudulent, deceptive, obscene, harassing, hateful, or otherwise unlawful.

  • Misrepresent caller ID or origin information, or evade Do-Not-Call rules, blacklists, or opt-out mechanisms.

  • Exceed call concurrency, API rate limits, or other technical limits described in documentation or an Order Form, or attempt to bypass security or authentication controls.

  • Use the Services in any way that could harm RevRing AI’s systems, reputation, or relationships with telecom carriers, payment processors, or regulators.

We may block, throttle, or suspend accounts, numbers, or campaigns to enforce these requirements.

3. Agencies, Resellers, and Downstream Clients

3.1 Downstream Clients. If you use the Services as a reseller, agency, white-label provider, or otherwise provide access to your own clients, sub-accounts, or end customers (“Downstream Clients”), you are solely responsible for:

  • Selecting, onboarding, contracting with, and managing all Downstream Clients.

  • Ensuring that your own terms and privacy policies comply with applicable law.

  • Ensuring that all call flows, scripts, prompts, campaigns, and use cases configured for Downstream Clients comply with applicable laws, carrier rules, and industry standards.

  • Ensuring that Downstream Clients and their end users comply with these Terms as if they were your own personnel.

3.2 No Responsibility for Your Compliance. RevRing AI is not a party to any agreement between you and a Downstream Client and is not responsible for:

  • Your, or any Downstream Client’s, compliance with law.

  • Any promises, representations, or warranties you make to your own clients.

  • Any services you agree to provide beyond the Services described here and in our documentation.

3.3 Responsibility and Indemnity. You are fully responsible and liable for the acts and omissions of all Downstream Clients and their end users. You agree to defend, indemnify, and hold harmless RevRing Inc. and its officers, directors, employees, and contractors from any claims, investigations, fines, penalties, or damages arising from their conduct, including regulatory or carrier investigations related to their use of the Services.

3.4 Duty to Report Wrongdoing. You must promptly notify us (without undue delay and in any event within five business days) after becoming aware of:

  • Any actual or suspected illegal use of the Services by you, a Downstream Client, or any end user; or

  • Any governmental, regulatory, or carrier inquiry or credible threat of legal action relating to your or a Downstream Client’s use of the Services.

3.5 Our Right to Suspend. We may immediately suspend or terminate any account, sub-account, or campaign if we reasonably believe it is being used in violation of law or in a way that exposes RevRing AI to legal, regulatory, security, or reputational risk. Suspension or termination under this Section does not entitle you to any refund or credit.

4. Fees, Billing, and Usage

4.1 Fees. You agree to pay all subscription, usage (including overage), and other fees specified in the applicable order, pricing plan, or Order Form (“Fees”). Unless stated otherwise:

  • Fees are denominated in U.S. Dollars (USD).

  • Fees are exclusive of taxes.

  • Fees are based on subscriptions plus metered usage, not on any particular business outcome or return on investment.

4.2 Call-Based Usage and Included Seconds. Unless an Order Form expressly states otherwise:

  • Each subscription plan includes a specified number of total call usage seconds per monthly term (“Included Seconds”).

  • You are billed for the full duration of each connected call, measured in seconds from the moment the call is successfully connected to an end user or voicemail system until call termination, rounded up to the nearest whole second.

  • Calls that never connect to an end user or voicemail system (for example, no answer with no voicemail, busy tone with no voicemail, or network failure) do not incur usage charges.

  • When an AI agent reaches voicemail and leaves or generates audio that is recorded as voicemail, the call is treated as connected and fully billable.

4.3 Overage. If total connected call usage in a term exceeds your Included Seconds, excess seconds are billed at the overage rate specified in the Order Form or pricing plan. Unless an Order Form sets a different rate, overage is billed at the same effective per-second rate as the Included Seconds for that plan.

4.4 Usage Logs and Billing Records. We maintain detailed logs and billing records, which may include call detail records (CDRs), call identifiers, connection status, start and end times, durations, and aggregated usage totals. To the maximum extent permitted by law, our logs are the authoritative record of usage and are used for invoicing, fraud prevention, and resolving disputes.

4.5 Automatic Renewal. Unless an Order Form says otherwise, subscriptions renew automatically for successive periods equal to the initial term at our then-current price for the same or equivalent plan, unless either party gives written notice of non-renewal at least thirty days before the end of the then-current term.

4.6 Payment Authorization and Late Fees. You authorize RevRing Inc. and its payment processors (including Stripe and their successors) to automatically charge your designated payment method for all Fees, usage, and applicable taxes. Undisputed overdue amounts accrue interest at the lesser of 1.5% per month or the maximum rate allowed by law, from the due date until paid in full. We may suspend or terminate your account if any undisputed Fees remain unpaid for more than seven days after notice.

4.7 Taxes. You are responsible for all sales, use, value-added, goods and services, and similar taxes arising from the Fees or your use of the Services, excluding taxes based on RevRing’s net income.

5. Non-Refundable Fees, Chargebacks, and Liquidated Damages

5.1 Non-Refundable Fees. To the maximum extent permitted by applicable law, all Fees paid to RevRing Inc. are non-refundable. This includes, without limitation, Fees paid in connection with:

  • Service cancellation or termination by you.

  • Dissatisfaction with the Services.

  • Non-use or under-utilization of the Services.

You are not entitled to refunds or credits except where we are required to provide them by law for unauthorized or fraudulent transactions on your payment method.

5.2 Chargeback Covenant. You agree that for all business transactions under these Terms you will not initiate or encourage any chargeback, payment reversal, or dispute with a bank, card issuer, or payment processor (a “Chargeback”) except where:

  • You have a good faith basis to believe that a charge was actually unauthorized or the result of fraud on your payment method; or

  • RevRing has materially breached these Terms with respect to the charge and has failed to cure such breach after reasonable notice.

You agree to use our internal billing dispute process and the dispute resolution procedures in Section 9 as the primary way to resolve any Fee-related disagreements. This matches common SaaS practice for B2B billing dispute channels.

Nothing in these Terms prevents you from exercising any non-waivable rights you have under applicable law or card-network rules. However, if you exercise those rights in bad faith or contrary to this Section 5.2, we may seek the remedies described here.

5.3 Liquidated Damages for Improper Chargebacks. For each Chargeback or payment reversal initiated by or on your behalf related to authorized charges that is not based on actual unauthorized or fraudulent use of the payment method or an uncured material breach by RevRing, you agree to pay RevRing, as liquidated damages and not as a penalty:

  • An amount equal to two times (2x) the disputed transaction amount; plus

  • The full amount of any chargeback fees, penalties, assessments, or fines imposed by the payment processor or card network; plus

  • Our reasonable internal and external costs in investigating, responding to, and pursuing the dispute, which the parties agree shall be not less than USD $2,500 per disputed transaction.

The parties acknowledge that the actual harm from improper Chargebacks is difficult to quantify at the time of contracting, and that these amounts are a reasonable pre-estimate of such harm and are intended as compensation, not as a penalty. If any portion of this Section is held unenforceable, it will be enforced to the maximum extent allowed, and we remain entitled to recover our actual damages, all Chargeback-related amounts, and our reasonable costs and attorneys’ fees.

6. Intellectual Property, Data, and HIPAA

6.1 Our IP. RevRing Inc. and its licensors own all rights in and to the Services, including software, models, architectures, algorithms, documentation, designs, and any modifications or improvements, whether arising from your feedback or otherwise. No rights are granted except as expressly stated in these Terms.

6.2 Customer Data. “Customer Data” means data, prompts, scripts, call content, call recordings (if enabled), and other information submitted to or generated in the Services by or for you, including by your Downstream Clients or their end users. You retain ownership of Customer Data, subject to the license granted below.

6.3 License to Customer Data. You grant RevRing Inc. a non-exclusive, worldwide, royalty-free license during the term of your subscription and for up to ninety days thereafter to host, store, process, transmit, display, and otherwise use Customer Data as necessary to:

  • Provide, support, and operate the Services.

  • Comply with law and enforce these Terms.

  • Protect RevRing’s rights, systems, and other customers.

We may use anonymized or aggregated data that does not reasonably identify you or any individual indefinitely for analytics, benchmarking, training, and improving the Services.

6.4 Data Retention. As a default:

  • Call recordings: 30 days (configurable by you).

  • Transcripts: 90 days (configurable by you).

  • Metadata and analytics: up to 24 months while your account is active.

After your account is closed, we may retain Customer Data for up to ninety days for backup, dispute defense, and legal compliance, after which we may delete or anonymize it in the ordinary course of business. We may retain anonymized or aggregated data, and limited billing records, for longer periods where required by law or legitimate business needs.

You are responsible for exporting or backing up Customer Data before closing your account.

6.5 Healthcare Data and HIPAA

6.5.1 HIPAA-Eligible Use Only on Enterprise / HIPAA-Enabled Accounts.
The Services are not automatically configured for use with Protected Health Information (“PHI”) as defined by HIPAA. RevRing AI supports HIPAA-aligned use of the Services only on:

  • RevRing Enterprise plans that are expressly designated as HIPAA-enabled; or

  • Other accounts that RevRing has explicitly designated in writing (for example, in an Order Form or addendum) as “HIPAA-Enabled”,

and only where a valid Business Associate Agreement (“BAA”) between RevRing Inc. and Customer is in effect. Customers must not use any other plans, environments, or accounts to store, process, or transmit PHI.

This mirrors the approach of major teleconferencing vendors, where HIPAA-compliant use is limited to specific healthcare plans with an executed BAA.

6.5.2 Business Associate Agreement Required.
If you are a HIPAA “covered entity” or “business associate” and wish to use the Services with PHI, you must:

  • Notify RevRing AI of your intended HIPAA use case; and

  • Execute RevRing’s then-current standard BAA (or a mutually agreed BAA) covering the HIPAA-eligible Services and accounts.

Unless and until a BAA has been fully executed by both parties and we have confirmed in writing that your account is HIPAA-enabled, RevRing does not act as your HIPAA “business associate”, and the Services are not intended or authorized for PHI.

6.5.3 Shared Responsibility for HIPAA Compliance.
Even when a BAA is in place, HIPAA compliance remains a shared responsibility. RevRing is responsible for the safeguards and controls described in the BAA and these Terms. You are responsible for:

  • Determining whether and how HIPAA applies to your activities.

  • Configuring the Services in a HIPAA-appropriate manner (for example, call flows, retention settings, user access controls, and integrations).

  • Limiting the PHI you disclose to what is necessary.

  • Ensuring that all third-party systems or integrations you enable (for example, CRMs, EHRs, ticketing tools) are appropriate for PHI and, where required, covered by their own BAAs.

  • Providing all required notices and obtaining all required consents from patients and other individuals.

RevRing does not guarantee that your use of the Services will be HIPAA-compliant. You must evaluate and configure your implementation accordingly.

6.5.4 PHI on Standard Plans is Prohibited.
You agree that you will not, and will not permit any Downstream Client or end user to, submit or expose PHI through:

  • Free or trial accounts.

  • Standard, non-HIPAA plans.

  • Any account not explicitly identified by RevRing AI as HIPAA-enabled in writing.

If you or your Downstream Clients nevertheless transmit PHI via non-HIPAA-enabled accounts, you do so at your own risk, and RevRing has no responsibility or liability as a HIPAA business associate with respect to such data.

6.5.5 Payments and PHI.
RevRing uses third-party payment processors (such as Stripe) to handle payments. These providers typically do not sign BAAs and are not intended to process PHI beyond what is strictly necessary to complete a financial transaction. As independent analyses point out, Stripe is not HIPAA-compliant for processing PHI outside of exempt payment processing functions. You must not include PHI in payment descriptions, invoice line items, memo fields, or other free-text payment metadata.

7. Disclaimers and Limitation of Liability

7.1 “AS IS” Services. The Services are provided “AS IS” and “AS AVAILABLE”. To the maximum extent permitted by law, RevRing Inc. disclaims all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade.

Any uptime, latency, or performance figures referred to in marketing materials, documentation, or elsewhere are goals only, not guarantees, and do not entitle you to credits or refunds unless stated in a separate written service level agreement signed by both parties.

7.2 Exclusion of Certain Damages. To the maximum extent permitted by law, neither party is liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or any loss of profits, revenue, goodwill, or data, even if advised of the possibility of such damages.

7.3 Liability Cap. To the maximum extent permitted by law, RevRing Inc.’s total aggregate liability arising out of or relating to the Services or these Terms, whether in contract, tort, or otherwise, is limited to the lesser of:

  • The Fees actually paid by you to RevRing AI in the thirty days immediately preceding the event giving rise to the claim; or

  • USD $100.

7.4 Exceptions. The limitations in this Section do not apply to your payment obligations, your indemnification obligations, or to liability that cannot be limited under Delaware law, such as liability for fraud or willful misconduct.

8. Term, Suspension, and Termination

8.1 Term. These Terms apply from the first date you access or use the Services and continue so long as you maintain an account or otherwise use the Services.

8.2 Termination by You. You may stop using the Services at any time. If an Order Form or subscription requires a committed term, you remain responsible for paying all Fees for that term, and no refunds or credits are provided for early termination.

8.3 Suspension or Termination by Us. We may suspend or terminate your access to some or all of the Services immediately upon notice if:

  • You fail to pay undisputed Fees when due and do not cure within seven days of notice.

  • You violate these Terms (including the acceptable use and Chargeback provisions).

  • Your use, or the use by your Downstream Clients, creates legal, regulatory, security, or reputational risk for RevRing AI.

  • You become insolvent, enter bankruptcy, or experience similar events.

Upon termination, your right to use the Services ends, and you must promptly pay all outstanding Fees, including any usage or overages not yet invoiced.

Certain provisions that by their nature should survive termination will survive, including Sections 3, 4, 5, 6.3–6.5, 7, 8.3, 9, and 11.

9. Dispute Resolution, Arbitration, and Governing Law

9.1 Informal Resolution. In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the Services (“Dispute”), the parties will first attempt in good faith to resolve it through informal discussions between senior representatives for at least fifteen days.

9.2 Binding Arbitration. All Disputes that are not resolved informally will be resolved by binding individual arbitration administered by JAMS or the American Arbitration Association (AAA) under its applicable commercial arbitration rules. The arbitration clause is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. The seat of arbitration is Wilmington, Delaware.

9.3 Class Action and Jury Waiver. All Disputes must be brought only in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding. To the maximum extent permitted by law, each party waives any right to a jury trial and any right to participate in a class action, consistent with modern online arbitration and class waiver practice.

9.4 Governing Law and Forum. These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles, consistent with the Federal Arbitration Act as to the arbitration clause. Any court proceedings:

  • To compel arbitration,

  • To confirm, modify, or vacate an arbitration award, or

  • To seek provisional or injunctive relief

must be brought in the Delaware Court of Chancery or another court of competent jurisdiction in Delaware.

9.5 Injunctive Relief. Nothing in these Terms prevents either party from seeking temporary, preliminary, or permanent injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property, confidential information, or to prevent unauthorized use of the Services or payment abuse.

10. Changes to These Terms

We may update these Terms from time to time. When we do, we will:

  • Update the “Effective Date” above.

  • Post the updated Terms at this URL.

  • For material changes, provide notice to Customers (for example, by email or in-product notice).

Your continued use of the Services after updated Terms take effect constitutes your acceptance of those changes. If you do not agree to updated Terms, you must stop using the Services.

11. Miscellaneous

  • Entire Agreement. These Terms, together with any applicable Order Form, the Privacy Policy, and any applicable MSA, form the entire agreement between you and RevRing Inc. regarding the online Services and supersede all prior or contemporaneous proposals, negotiations, and communications, whether oral or written.

  • Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.

  • Independent Contractors. The parties are independent contractors. These Terms do not create a partnership, joint venture, or agency relationship.

  • Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision will be interpreted to best accomplish its original intent.

  • No Waiver. Failure to enforce any provision is not a waiver of that provision or any other provision.

If you have questions about these Terms, contact us at contact@revring.ai.